At Sovora, customer satisfaction is our priority. Please read our return policy carefully:

• No Returns on Used Products: Products that have been worn, used, or altered in any way are not eligible for return.
  
• Damaged or Defective Items: If your order arrives damaged or defective, please contact us on the day of receiving your package. To process your claim, we require photos of the damaged item(s) and packaging.
  
• Resolution: Once the damage or defect is confirmed, we will gladly send you a replacement at no additional cost, or issue a full refund to your original payment method.
  
• Non-Returnable Items: Please note that items returned without prior authorization will not be accepted.
  

If you have any questions or concerns, reach out to us at the contact us page in our store and our team will be happy to assist you.